添加帮助中心页面
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189
miniprogram/pages/helpcenter/helpcenter.ts
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189
miniprogram/pages/helpcenter/helpcenter.ts
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// 定义FAQ数据类型
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interface FAQ {
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id: number;
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question: string;
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answer: string;
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category: 'account' | 'order' | 'payment' | 'other';
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expanded: boolean;
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}
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Page({
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data: {
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// 搜索关键词
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searchKeyword: '',
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// 当前选中的分类
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currentCategory: 'all',
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// FAQ列表数据
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faqs: [] as FAQ[],
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// 过滤后的FAQ列表
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filteredFAQs: [] as FAQ[]
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},
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onLoad() {
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// 初始化FAQ数据
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this.initFAQs();
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},
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// 初始化FAQ数据
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initFAQs() {
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const faqs: FAQ[] = [
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{
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id: 1,
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question: '如何注册账号?',
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answer: '您可以通过手机号验证码进行注册,点击首页"我的"页面,选择"注册",输入手机号并获取验证码,设置密码后即可完成注册。',
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category: 'account',
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expanded: false
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},
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{
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id: 2,
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question: '忘记密码怎么办?',
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answer: '在登录页面点击"忘记密码",输入注册手机号,获取验证码后即可重置密码。',
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category: 'account',
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expanded: false
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},
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{
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id: 3,
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question: '如何修改个人信息?',
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answer: '进入"我的"页面,点击头像或个人信息区域,即可修改昵称、头像等个人信息。',
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category: 'account',
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expanded: false
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},
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{
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id: 4,
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question: '如何查看我的订单?',
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answer: '在"我的"页面中,点击"我的订单"即可查看所有订单状态,包括待付款、待发货、待收货和已完成。',
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category: 'order',
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expanded: false
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},
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{
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id: 5,
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question: '订单可以取消吗?',
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answer: '未付款的订单可以直接取消;已付款但未发货的订单,您可以申请取消,商家审核通过后会为您退款;已发货的订单需要与商家协商后才能取消。',
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category: 'order',
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expanded: false
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},
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{
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id: 6,
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question: '支持哪些支付方式?',
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answer: '目前我们支持微信支付、支付宝、银行卡等多种支付方式,您可以在结算页面选择合适的支付方式。',
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category: 'payment',
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expanded: false
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},
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{
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id: 7,
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question: '支付后多久可以发货?',
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answer: '一般情况下,付款成功后48小时内会安排发货,特殊商品或活动期间可能会有延迟,具体以商品详情页说明为准。',
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category: 'payment',
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expanded: false
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},
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{
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id: 8,
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question: '如何联系客服?',
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answer: '您可以通过帮助中心的"联系客服"按钮,或者在"我的"页面找到"客服中心",工作时间为9:00-21:00。',
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category: 'other',
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expanded: false
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},
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{
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id: 9,
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question: '如何提交意见反馈?',
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answer: '在"我的"页面找到"意见反馈"入口,选择反馈类型并填写内容,我们会尽快处理您的反馈。',
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category: 'other',
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expanded: false
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}
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];
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this.setData({
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faqs,
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filteredFAQs: faqs
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});
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},
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// 切换分类
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switchCategory(e: { currentTarget: { dataset: { category: string } } }) {
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const category = e.currentTarget.dataset.category;
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this.setData({
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currentCategory: category
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}, () => {
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this.filterFAQs();
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});
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},
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// 搜索输入变化
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onSearchInput(e: { detail: { value: string } }) {
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const keyword = e.detail.value.trim();
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this.setData({
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searchKeyword: keyword
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}, () => {
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this.filterFAQs();
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});
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},
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// 过滤FAQ列表
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filterFAQs() {
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const { faqs, currentCategory, searchKeyword } = this.data;
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let filtered = faqs;
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// 按分类过滤
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if (currentCategory !== 'all') {
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filtered = filtered.filter(faq => faq.category === currentCategory);
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}
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// 按搜索关键词过滤
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if (searchKeyword) {
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const keyword = searchKeyword.toLowerCase();
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filtered = filtered.filter(faq =>
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faq.question.toLowerCase().includes(keyword) ||
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faq.answer.toLowerCase().includes(keyword)
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);
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}
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this.setData({
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filteredFAQs: filtered
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});
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},
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// 展开/收起FAQ
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toggleFaq(e: { currentTarget: { dataset: { id: number } } }) {
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const id = e.currentTarget.dataset.id;
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const { faqs } = this.data;
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// 更新FAQ的展开状态
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const updatedFAQs = faqs.map(faq => {
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if (faq.id === id) {
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return { ...faq, expanded: !faq.expanded };
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}
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return faq;
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});
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this.setData({
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faqs: updatedFAQs,
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filteredFAQs: updatedFAQs
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});
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},
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// 联系客服
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contactCustomerService() {
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wx.showModal({
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title: '联系客服',
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content: '客服工作时间:9:00-21:00\n我们将尽快为您解答问题',
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confirmText: '立即咨询',
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cancelText: '稍后再说',
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confirmColor: '#51bdb6',
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success: (res) => {
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if (res.confirm) {
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// 实际项目中可以跳转到客服聊天页面
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wx.showToast({
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title: '正在连接客服...',
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icon: 'none',
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duration: 1500
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});
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}
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}
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});
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}
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});
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